Shipping Policy
Shipping Policy
We offer complimentary global shipping on all orders. Please be aware that we typically require 3 to 5 business days to prepare your order for dispatch. We are committed to delivering your order promptly. Post-dispatch, the estimated transit time to your location ranges from 7 to 10 business days, although this can be affected by holidays, natural disasters, or pandemics.
Pre-ordered and Back-ordered Items
For orders that include pre-ordered or back-ordered items, we will ship the available items right away. The pre-ordered or back-ordered items will be shipped as soon as they are in stock. If you receive a partial order, rest assured that the remaining items will follow shortly.
Order Tracking
Upon dispatch, you will receive a confirmation email and/or text message with a tracking ID and a link to track your package. Please allow 1 to 3 business days for the tracking details to become available. Visit our Tracking Page to monitor the progress of your delivery.
Address Accuracy
Customers are responsible for ensuring the accuracy of their shipping address. Given our expedited processing, there is a brief period to correct any mistakes. If you believe you have entered an incorrect address, contact us immediately at support@artzprotect.com.
Returns
When you place an order with ARTZ Store, you are responsible for the cost of shipping returns back to us. For detailed return procedures, please refer to our Refund Policy.
Lost or Stolen Packages
ARTZ Online Store is not liable for lost or stolen packages. If the tracking information indicates delivery to your address but you have not received the package, please report it to the shipping carrier using the information on our Tracking Page. For any inquiries or assistance, contact our customer support team at support@artzprotect.com.
The company of ARTZ, with its profound insight into the high-end market and innovative spirit, has successfully created Finewatchcare(FWC), an industry-leading brand in watch protection films. As a frontrunner in luxury markets, FWC has been appointed as the cooperative brand in more than 100 authorized watch boutiques and repair service centers across the globe.
ARTZ, as an extension of FWC, embodies the same exceptional quality and extends its services to a broader spectrum of merchants and consumers with a more relatable approach. Positioned within the secondary watch market, ARTZ is dedicated to enabling watch enthusiasts to experience FWC's advanced film-making technology and superior quality, offering consumers a more intimate option. We eagerly anticipate growing alongside our diverse partners, sharing our deep appreciation and passion for the artistry of timekeeping.
OUR VISION
"To protect your precious luxury timepiece for the need of inheritance"